Privacy Policy

mrgroup44 ("we", "us", "our", or "the Platform") operates the online casino and sports betting platform accessible at https://mrgroup44.cam. We understand that the privacy of your personal information is of paramount importance. This Privacy Policy sets out in clear, accessible terms how we collect, process, store, share, and protect your personal data when you use our Platform.

This Policy applies to all users of the mrgroup44 Platform, including registered Players, prospective registrants, and visitors who access any part of the website without creating an account. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern the overall relationship between you and mrgroup44. Where any conflict exists between this Policy and the Terms & Conditions, the specific document most directly applicable to the matter at hand shall take precedence.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" — any information that identifies or can be used to identify a living individual, directly or indirectly, including name, identification number, contact details, financial information, device identifiers, and location data.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, mrgroup44 acts as the Data Controller.
• "Data Processor" — a third party that processes Personal Data on behalf of the Data Controller, under the Data Controller's instructions.
• "Consent" — a freely given, specific, informed, and unambiguous indication of agreement to the processing of your Personal Data for a stated purpose.
• "KYC Data" — identity and address verification documents submitted as part of the Know Your Customer process, including MyKad copies, passport copies, selfie images, and proof of address documents.
• "Cookies" — small text files placed on your device by the Platform to store preferences, session data, and analytical information.
• "PDPA" — the Personal Data Protection Act 2010 of Malaysia, the primary legislation governing the collection and use of personal data in Malaysia.

mrgroup44 is the Data Controller responsible for the Personal Data collected and processed through the Platform. As Data Controller, mrgroup44 determines the purposes for which your data is collected and the manner in which it is processed.

mrgroup44 engages certain third-party service providers as Data Processors to perform specific functions on our behalf — for example, payment processing, fraud detection, identity verification, and analytics. These Data Processors are contractually bound to process your Personal Data only in accordance with our instructions and are prohibited from using it for their own purposes.

For all data-related enquiries, requests, or complaints, please contact mrgroup44's designated data contact point. Details are provided in Clause 15 of this Policy.

mrgroup44 collects Personal Data through several channels. The categories of data we collect, and the circumstances in which they are collected, are set out in the table below:

mrgroup44 processes your Personal Data on one or more of the following legal bases, as applicable to each specific processing activity:

• Contractual Necessity: Processing required to perform the contract between you and mrgroup44 — including operating your Player Account, processing deposits and withdrawals, providing access to games, and administering bonuses.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, identity verification requirements, responsible gambling regulations, and financial reporting duties.
• Legitimate Interests: Processing carried out in furtherance of mrgroup44's legitimate business interests, including fraud prevention, platform security, product improvement, and customer service, where those interests are not overridden by your fundamental rights and interests.
• Consent: Where processing is based on your freely given, specific, and informed consent — for example, direct marketing communications. You may withdraw consent at any time by contacting support or updating your account preferences.

mrgroup44 uses the Personal Data we collect for the following purposes:

• Account Management: Creating, maintaining, and administering your Player Account, including processing deposits, withdrawals, and bonus credits.
• Identity Verification (KYC): Verifying your identity and age (21+) in compliance with applicable regulatory and responsible gambling requirements.
• Transaction Processing: Facilitating deposits via GrabPay, Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and supported cryptocurrencies; and processing withdrawal requests.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, prohibited activities, money laundering, and unauthorised account access.
• Responsible Gambling: Monitoring gameplay patterns to identify indicators of problem gambling behaviour and applying appropriate responsible gambling interventions where necessary.
• Customer Support: Responding to enquiries, resolving complaints, and providing assistance via live chat and email.
• Legal Compliance: Fulfilling regulatory reporting, record-keeping, and disclosure obligations imposed by applicable law.
• Platform Improvement: Analysing aggregated and pseudonymised usage data to improve the functionality, performance, and user experience of the Platform.
• Direct Marketing: Sending promotional communications about bonuses, new features, and special offers — subject to your marketing preferences and, where required, your prior consent. You may opt out at any time.

mrgroup44 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, and gather anonymised analytics data. The categories of cookies we use are as follows:

• Essential Cookies: Required for the Platform to function correctly. These cookies maintain your login session, remember your language preferences, and enable core Platform features. They cannot be disabled without impairing Platform functionality.
• Analytical Cookies: Used to collect aggregated, anonymised data about how Players use the Platform — including pages visited, session duration, and navigation paths. This data helps us improve the Platform experience. Analytical cookies do not collect personally identifiable information.
• Functional Cookies: Remember your preferences and personalisation settings, such as your preferred deposit method (e.g., GrabPay or Touch 'n Go eWallet) and notification settings.
• Security Cookies: Support fraud detection and security features, including session integrity checks and device fingerprinting for account protection purposes.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use the Platform. mrgroup44 does not use third-party advertising cookies or cross-site tracking cookies.

mrgroup44 does not sell, rent, or trade your Personal Data to third parties. We may, however, share your data with the following categories of third parties where it is necessary to provide our services, comply with legal obligations, or protect our legitimate interests:

• Payment Service Providers: We share transaction data with payment processors including those facilitating GrabPay, Touch 'n Go eWallet, Boost, DuitNow, FPX, and bank-to-bank transfers (Maybank, CIMB, Public Bank, Hong Leong), as well as cryptocurrency processing partners, solely to complete your requested transactions.
• Identity Verification Providers: KYC documents and verification data are shared with certified third-party identity verification services to confirm the authenticity of your identity documents.
• Fraud Prevention & Security Services: Device fingerprinting, IP analysis, and behavioural data may be shared with specialised fraud detection services to protect the integrity of the Platform.
• Regulatory Authorities & Law Enforcement: mrgroup44 may be legally required to disclose Personal Data to government agencies, regulators, or law enforcement authorities in response to lawful requests, court orders, or legal obligations — including those arising from AML or counter-terrorism financing requirements.
• Responsible Gambling Support Organisations: In limited circumstances, where a Player is identified as requiring urgent responsible gambling intervention, mrgroup44 may share minimal contact information with approved support organisations. This will only occur where required by applicable regulation or where the Player has provided consent.

All third-party Data Processors engaged by mrgroup44 are subject to contractual obligations that require them to maintain appropriate technical and organisational security measures and prohibit them from using your Personal Data for any purpose other than performing the services contracted by mrgroup44.

Some of the third-party service providers engaged by mrgroup44 may process Personal Data in jurisdictions outside Malaysia. Where such international transfers occur, mrgroup44 takes appropriate steps to ensure that the transfer is lawful and that adequate protections are in place for your Personal Data.

Such measures may include contractual data transfer agreements, processing by service providers operating within jurisdictions deemed to provide an adequate level of data protection, or other transfer mechanisms recognised under applicable data protection law.

If you would like further information about the specific safeguards applied to any particular international data transfer, please contact mrgroup44 using the details in Clause 15.

mrgroup44 retains Personal Data for no longer than is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. Our standard data retention periods are as follows:

• Active Account Data: Retained for the duration of your registration and active use of the Platform, plus a period of five (5) years following Account closure or last transaction, in accordance with AML record-keeping requirements.
• KYC & Identity Documents: Retained for a minimum of five (5) years following Account closure, in compliance with applicable anti-money laundering legislation.
• Financial Transaction Records: Retained for a minimum of five (5) years following the relevant transaction, as required by financial regulatory obligations.
• Gameplay Records: Retained for up to three (3) years following your last active session, for responsible gambling monitoring, dispute resolution, and product improvement purposes.
• Communications Data: Support correspondence and live chat logs are retained for up to two (2) years for quality assurance and complaint resolution purposes.
• Analytical & Aggregated Data: Anonymised and aggregated data that cannot be used to identify an individual may be retained indefinitely for platform improvement and business intelligence purposes.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with industry-standard data destruction procedures.

mrgroup44 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, and destruction. Our key security measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard Transport Layer Security protocols.
• Encryption at Rest: Sensitive data stored on our servers, including KYC documents and financial records, is encrypted at rest using robust encryption algorithms.
• Two-Factor Authentication (2FA): Available to all Players and strongly recommended. 2FA adds an additional layer of protection to your Player Account.
• Access Controls: Internal access to Personal Data is restricted on a strict need-to-know basis. Staff with access to Personal Data are trained in data protection obligations and subject to confidentiality agreements.
• Regular Security Audits: mrgroup44 conducts regular security assessments and penetration testing to identify and remediate potential vulnerabilities in our systems.
• Incident Response: In the event of a data security incident that poses a risk to your rights or interests, mrgroup44 will notify affected individuals and relevant authorities in accordance with applicable legal requirements, without undue delay.

As a data subject, you hold the following rights with respect to the Personal Data mrgroup44 holds about you. These rights are subject to certain conditions and limitations under applicable law, including obligations to retain data for regulatory compliance purposes.

To exercise any of the above rights, please contact mrgroup44 using the details provided in Clause 15. We will respond to all legitimate requests within 30 calendar days of receipt. We may request proof of identity before processing your request to prevent unauthorised disclosure of your Personal Data.

mrgroup44 strictly prohibits access to the Platform by individuals under the age of 21. We do not knowingly collect Personal Data from anyone under 21 years of age. Our registration process requires confirmation of date of birth, and KYC verification is used to validate age claims before withdrawals are processed.

If we become aware that we have inadvertently collected Personal Data from a person under the age of 21, we will immediately delete that data, close the relevant Account, and, where applicable, return any deposited funds to the originating payment method. If you believe that a minor has registered an Account on mrgroup44, please contact us immediately at [email protected].

mrgroup44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational procedures. Material changes to this Policy will be communicated to registered Players by email or via a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date displayed at the top of this page will be revised each time the Policy is amended. We encourage you to review this page periodically to remain informed about how your Personal Data is being protected. Your continued use of the Platform following publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which mrgroup44 processes your Personal Data, please contact us through the following channels:

All formal data protection complaints should be submitted in writing to [email protected] with the subject line "Data Protection Complaint". We will acknowledge your complaint within 24 hours and aim to provide a substantive response within ten (10) business days.

If you are not satisfied with mrgroup44's response to your complaint, you may refer the matter to the relevant data protection supervisory authority in your jurisdiction. Malaysian users may refer privacy concerns to the Department of Personal Data Protection (JPDP) under the Personal Data Protection Act 2010 (PDPA).